It is very hot in Arizona. Yesterday my computer got very hot and kicked me out of Word for Windows. Today, even though I tried to keep it and the room cooler, it overheated again and this time, it froze. A blue screen appeared. Told me that the system was unstable, to restart. I tried, couldn't. Then it told me: system halted. Did hard boot. It goes through the motions up to Desktop Recovery. Cannot use mouse, it's gone. Used alt keys to try to navigate, cannot do it well, because I don't know very well how. I hit Enter key to try to accept the command to restore my active desktop but it won't process the command. Don't know how else to proceed. Whenever I try alt + ctrl+ del, it starts with Explorer (end task) and it does this over and over. Ultimately, all it allows me is to do is hit alt S to shut down. I'm borrowing a computer to post this urgent request for help. Can I be guided through the steps to recover my mouse and active desktop? I desperately need my computer.
Thank you very much!
