Unrecognized cd and dvd drives

[greenberet]

My cd and dvd drives aren't being recognized when I boot up my system. This is a variable occurence, but is becoming more frequent. I've checked all the connections both inside and outside my PC, and they're all secure. I can't figure this one out. How can I get my PC to recognize these drives? They're internal to the PC (they came with the PC when I purchased it). Thanks.

[Locutus]

What Windows OS do you use? Also, when you start up, does it try to install new hardware?

Also, how old is the computer and the drives?

[greenberet]

I'm working on Windows ME with a Gateway Performance 1000. It's almost three years old. No new hardware that I am aware of is trying to be installed when it starts.

[Locutus]

Did you upgrade your OS from its original, or did it come with ME?

Also... I had this problem with my cd drive once and it was because it had broken... I would recommend contacting the company that makes the products.

[greenberet]

The ME OS si the one it came with.

[Locutus]

Did you open the computer case or anything?

I would still contact the manufacturer.

[greenberet]

Yes, I opened the case and made sure that all the connections to and from the CD and DVD were secure and ok. I also made sure that everything else was secure and ok. Everything was.

[Locutus]

While you had the case open you might have tripped something and not noticed. I would double check just to make sure. If you still can't get it working, I would still contact the manufacturer.