by NaTaS » Wed Oct 29, 2003 1:59 am
Have him turn off passive mode and attempt reconnection.
If that doesnt work...
When he connects, after receiving the error - have him send a raw command to your server - the command to run is 'ls' without the ''. That should provide us with more information.
If you need assistance with how to send a raw command, let us know. Also, jot down the FTP client he is using.