Hey
venney...little more info would help us determine a fix quicker.
What
OS is she using?
What
browser is she using?
What is her
encryption settings on her web browser??
To check her settings ....
For Internet Explorer:
1. Open your Internet Explorer browser and select 'Help" from the toolbar
2. Select 'About Internet Explorer'
3. On the About Internet Explorer window, you will be given a version number and a cipher strength (encryption rate)
4. If your cipher strength is less than 128-bit, please click the 'Update Information' link (
this will direct you to the Microsoft web site to upgrade your browser)
For people with less than IE6 here's a direct link -
http://www.microsoft.com/windows/ie/dow ... efault.asp
For Netscape:
1. Click '
Help' and then '
About Communicator or Navigator'
2. In the window that opens, look for a section on
RSA security
3. If this section reads, '
This version supports U.S. security' , then your browser supports
128-bit encryption.
4. Otherwise, it will indicate you have an export version, which only supports 40-bit. (
Further details are also available by clicking on Security in the Navigator toolbar)
5. If you need to upgrade your Netscape browser, go to
http://home.netscape.com and click the '
Download' graphic at the top of the page.
Cactus
