please help xp window problem

[clennonuk]

[Ranger Bob]

[clennonuk]

[clennonuk]

[brad]

I'd update your Anti-Virus software and run it first.
Then Download / Install / Update / and Run .
Reboot and see if that helped.
If not, try the following and we'll have a look:
Download and install . Now Run it and post a copy of the Log File here.
brad

[Ranger Bob]

It might be worth repairing IE if what brad suggested does not work for you. Go to this link to see how to do it in Windows XP:

http://support.microsoft.com/?id=kb;en-us;Q318378

[clennonuk]

Logfile of HijackThis v1.97.7
Scan saved at 9:00:12 AM, on 2/20/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\WINSVC.EXE
C:\Program Files\QuickTime\qttask.exe
C:\windows\system32\wdwctrl.exe
C:\windows\system32\imagemgt32.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\YAHOO!\MESSEN~1\ypager.exe
C:\lotus\smartctr\suitest.exe
C:\lotus\wordpro\ltsstart.exe
C:\lotus\register\remind32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\chris\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://dial.blueyonder.co.uk
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.locators.com/sidebar/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.locators.com/search.php?que=%s
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = wmplayer.exe
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Messenger\ycomp.dll
O3 - Toolbar: Locators.com Search Bar - {E720B458-B65A-438C-9FF3-B1DF65D7DB3E} - C:\WINDOWS\System32\Locators.dll
O3 - Toolbar: Locators.com Links Bar - {E720B458-B65A-438C-9FF3-B1DF65D7DB3F} - shdocvw.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Messenger\ycomp.dll
O4 - HKLM\..\Run: [Windows Service] WINSVC.EXE
O4 - HKLM\..\Run: [www.hidro.4t.com ] enbiei.exe
O4 - HKLM\..\Run: [windows auto update] msblast.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Microsoft Inet Xp..] teekids.exe
O4 - HKLM\..\Run: [HotSurprise] C:\Program Files\PVM\Dialers\HotSurprise\HotSurprise.exe /dontdial
O4 - HKLM\..\Run: [wdwctrl] c:\windows\system32\wdwctrl.exe /nocomm
O4 - HKLM\..\Run: [Imagemgt32] c:\windows\system32\imagemgt32.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Windows Service] WINSVC.EXE
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\YAHOO!\MESSEN~1\ypager.exe -quiet
O4 - Startup: Lotus SmartCenter 97.lnk = C:\lotus\smartctr\smartctr.exe
O4 - Startup: Lotus SuiteStart 97.lnk = C:\lotus\smartctr\suitest.exe
O4 - Startup: Lotus QuickStart.lnk = C:\lotus\wordpro\ltsstart.exe
O4 - Startup: Lotus SmartSuite 97 Registration.lnk = C:\lotus\register\remind32.exe
O9 - Extra button: Locators.com Search Bar (HKLM)
O9 - Extra 'Tools' menuitem: Locators.com Search Bar (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Yahoo! Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://dial.blueyonder.co.uk
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0309.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/C ... 3574884259
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shoc ... wflash.cab

[brad]

You've got more than one virus/worm your machine. Are you running and updating your Anti Virus software?
First, you've still got the Blaster Worm. (Or remnants of it) Follow the steps on this Web Site: .
Next go to this site to fix the .
Now re-run HiJack This.
If the following are still listed, have HiJack This remove/repair them:
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
O4 - HKLM\..\Run: [www.hidro.4t.com ] enbiei.exe
O4 - HKLM\..\Run: [windows auto update] msblast.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Microsoft Inet Xp..] teekids.exe
O4 - HKLM\..\Run: [HotSurprise] C:\Program Files\PVM\Dialers\HotSurprise\HotSurprise.exe /dontdial
O4 - HKLM\..\Run: [wdwctrl] c:\windows\system32\wdwctrl.exe /nocomm
O4 - HKCU\..\Run: [Windows Service] WINSVC.EX
Personally, I'd get rid of all the "Messengers" and "Search Tools".
Post back and let us know........
brad

[clennonuk]

[brad]

[Ranger Bob]

[clennonuk]

Logfile of HijackThis v1.97.7
Scan saved at 7:56:25 PM, on 2/20/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\WINSVC.EXE
C:\windows\system32\hvid.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\YAHOO!\MESSEN~1\ypager.exe
C:\lotus\smartctr\suitest.exe
C:\lotus\wordpro\ltsstart.exe
C:\lotus\register\remind32.exe
C:\Program Files\blueyonder IST\bin\mad.exe
C:\PROGRA~1\MOTIVE\ASSTCO~1\MOTIVE~1.EXE
C:\Program Files\blueyonder IST\bin\mpbtn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\chris\Local Settings\Temp\Temporary Directory 4 for hijackthis.zip\HijackThis.exe
C:\Documents and Settings\chris\Local Settings\Temp\Temporary Directory 5 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://dial.blueyonder.co.uk
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.locators.com/sidebar/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.locators.com/search.php?que=%s
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = wmplayer.exe
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Messenger\ycomp.dll
O3 - Toolbar: Locators.com Search Bar - {E720B458-B65A-438C-9FF3-B1DF65D7DB3E} - C:\WINDOWS\System32\Locators.dll
O3 - Toolbar: Locators.com Links Bar - {E720B458-B65A-438C-9FF3-B1DF65D7DB3F} - shdocvw.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Messenger\ycomp.dll
O4 - HKLM\..\Run: [Windows Service] WINSVC.EXE
O4 - HKLM\..\Run: [Hvid] c:\windows\system32\hvid.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\YAHOO!\MESSEN~1\ypager.exe -quiet
O4 - HKCU\..\Run: [Windows Service] WINSVC.EXE
O4 - Startup: Lotus SmartCenter 97.lnk = C:\lotus\smartctr\smartctr.exe
O4 - Startup: Lotus SuiteStart 97.lnk = C:\lotus\smartctr\suitest.exe
O4 - Startup: Lotus QuickStart.lnk = C:\lotus\wordpro\ltsstart.exe
O4 - Startup: Lotus SmartSuite 97 Registration.lnk = C:\lotus\register\remind32.exe
O4 - Global Startup: blueyonder Instant Support Tool.lnk = C:\Program Files\blueyonder IST\bin\matcli.exe
O9 - Extra button: Locators.com Search Bar (HKLM)
O9 - Extra 'Tools' menuitem: Locators.com Search Bar (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Yahoo! Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://dial.blueyonder.co.uk
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0309.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/C ... 3574884259
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://help.blueyonder.co.uk/html/softw ... reQual.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shoc ... wflash.cab

[brad]

Please don't be offended but are you running Anti Virus software??? I'm not seeing any in your Startup. If not...Get some.
You've got another virus, a Trojan: C:\windows\system32\hvid.exe
Go here for removal: .
Have HiJack This Fix/Repair:
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O3 - Toolbar: Locators.com Links Bar - {E720B458-B65A-438C-9FF3-B1DF65D7DB3F} - shdocvw.dll (file missing)
O9 - Extra button: Locators.com Search Bar (HKLM)
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.locators.com/sidebar/
O3 - Toolbar: Locators.com Search Bar - {E720B458-B65A-438C-9FF3-B1DF65D7DB3E} - C:\WINDOWS\System32\Locators.dll

brad