PCTech Forums

I am getting alot of warnings about trojans whenever i got to my hardrive and i have ran ad-aware and spybot and neither have seemed to help. Any help would be appreciated and if you need more info just ask.

Thank you

Is your Anti-Virus blocking these Trojans? If not try Bit Defender, This in my opinion is THE best free Anti-Virus out there.

Please download , unzip it to it's own folder.
Start HijackThis and select 'Do a system scan and save a logfile'
Now post the contents of the logfile back into this thread

my antivir is the one warning me



heres log file


Logfile of HijackThis v1.99.1
Scan saved at 11:47:52 AM, on 9/2/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\UAService7.exe
C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\AOL\1155012839\ee\AOLSoftware.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Xfire\Xfire.exe
C:\WINDOWS\system32\DllHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\New Folder\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp_ ... ch/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp_ ... .yahoo.com
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1155012839\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [jiahus] C:\WINDOWS\system32\svchqs.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\Common Files\AOL\Launch\AOLLaunch.exe" /d locale=en-US ee://aol/imApp
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: BitTorrent.lnk = C:\Program Files\BitTorrent\bittorrent.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_01\bin\npjpi142_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_01\bin\npjpi142_01.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: (no name) - SolidConverterPDF - (no file) (HKCU)
O16 - DPF: {A2E05F45-F127-4092-B9F7-9A02C3E04C77} (HGPlugin7USA Class) - http://gamedownload.ijjimax.com/gamedow ... in7USA.cab
O20 - Winlogon Notify: igfxcui - igfxsrvc.dll (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - AVIRA GmbH - C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: npkcsvc - INCA Internet Co., Ltd. - C:\WINDOWS\system32\npkcsvc.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Sony DADC Austria AG. - C:\WINDOWS\system32\UAService7.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Please copy this to Notepad and print it. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.
You should not have any open windows when you are following the procedures below.

Reboot in to Safe mode:
Restart Windows after you see the BIOS screen and before Windows starts to load.
Start tapping the F8 key. The Windows Advanced Options Menu appears.
Use the Arrow key to ensure that the Safe Mode option is selected.
Press Enter. The computer then begins to start in Safe mode.

Press Ctrl/Alt/Del and "End Task" or "End Process" on each of the following:
(They may or may not be there)
svchqs.exe
npkcsvc.exe

Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. (Turn it back on after this is repaired and you've rebooted.)
Close all other open Windows and have HiJackThis Fix:
O4 - HKLM\..\Run: [jiahus] C:\WINDOWS\system32\svchqs.exe
O23 - Service: npkcsvc - INCA Internet Co., Ltd. - C:\WINDOWS\system32\npkcsvc.exe

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' is enabled. Also make sure that Display the contents of System Folders' is checked. Remember to reset these when done.
Delete the following Files/Folders if they exist:
C:\WINDOWS\system32\svchqs.exe
C:\WINDOWS\system32\npkcsvc.exe

If you cannot delete these file(s)then:
Start HijackThis and click the Open the misc tools section now click Delete a file on reboot
Select the following file to be deleted on reboot:

Click open but click no to reboot now do the same for each files:

Now, empty all your TEMP Folders, Temporary Internet Files Folder and then empty your Recycle Bin, reboot and post a new HiJackThis log.

Please copy this to Notepad and print it. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.
You should not have any other open windows when you are following the procedures below.

Please download
Extract KillBox but do not run it yet

Press Ctrl/Alt/Del and "End Task" or "End Process" on each of the following:
(They may or may not be there)
svchqs.exe
npkcsvc.exe

Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. (Turn it back on after this is repaired and you've rebooted.)
Close all other open Windows and have HiJackThis Fix:
O4 - HKLM\..\Run: [jiahus] C:\WINDOWS\system32\svchqs.exe
O23 - Service: npkcsvc - INCA Internet Co., Ltd. - C:\WINDOWS\system32\npkcsvc.exe

Run KillBox and paste the below into the text box:
C:\WINDOWS\system32\svchqs.exe

Now put a check next to 'Delete on reboot' click on the red X, click yes to delete file on reboot
Click no to reboot now.
Now do the same for each of the following files/folders:
C:\WINDOWS\system32\npkcsvc.exe

Now, empty all your TEMP Folders, Temporary Internet Files Folder and then empty your Recycle Bin, reboot and post a new HiJackThis log.

when i go to end the procceses there is about 4 or 5 svchqs.exe and when i ended one of them my computer reboot

You should be able to delete them on reboot through KillBox without ending their processes.

I put that in there as a default reply, try fixing with HijackThis and then use KillBox to delete the files on reboot,
on the last one select yes and the system will reboot upon reboot post a new hijackthis log back into this thread.

heres the new log but when i went into my harddrive my antivir is still warning me




Logfile of HijackThis v1.99.1
Scan saved at 1:25:51 PM, on 9/3/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\AOL\1155012839\ee\AOLSoftware.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\UAService7.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\svchost.exe
C:\New Folder\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp_ ... ch/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp_ ... .yahoo.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1155012839\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\Common Files\AOL\Launch\AOLLaunch.exe" /d locale=en-US ee://aol/imApp
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Startup: BitTorrent.lnk = C:\Program Files\BitTorrent\bittorrent.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_01\bin\npjpi142_01.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_01\bin\npjpi142_01.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: (no name) - SolidConverterPDF - (no file) (HKCU)
O20 - Winlogon Notify: igfxcui - igfxsrvc.dll (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - AVIRA GmbH - C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Sony DADC Austria AG. - C:\WINDOWS\system32\UAService7.exe

Your log is clean

You should be able to get into safe mode now
Reboot in to Safe mode:
Restart Windows after you see the BIOS screen and before Windows starts to load.
Start tapping the F8 key. The Windows Advanced Options Menu appears.
Use the Arrow key to ensure that the Safe Mode option is selected.
Press Enter. The computer then begins to start in Safe mode.

Once in safe mode run both your anti-virus and Ewido if either program can not delete a file use KillBox.

it still wont let me boot into safemode

Let's try a different approach than using safe mode.

Run Ewido in regular mode, update it first and then run a full scan, quarantine everything it finds.
Make sure you save the report now open the saved report copy and paste the contents into this thread.

I'll read through it and then post instruction on how to eliminate the infection that is stopping you from using safe mode.

---------------------------------------------------------
ewido anti-spyware - Scan Report
---------------------------------------------------------

+ Created at: 5:24:08 PM 9/12/2006

+ Scan result:



C:\Documents and Settings\Administrator\Cookies\administrator@2o7[2].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@partygaming.122.2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@ads.addynamix[2].txt -> TrackingCookie.Addynamix : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@admarketplace[1].txt -> TrackingCookie.Admarketplace : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@adrevolver[3].txt -> TrackingCookie.Adrevolver : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@z1.adserver[1].txt -> TrackingCookie.Adserver : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@adtech[2].txt -> TrackingCookie.Adtech : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@casalemedia[2].txt -> TrackingCookie.Casalemedia : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@ad1.clickhype[1].txt -> TrackingCookie.Clickhype : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@com[1].txt -> TrackingCookie.Com : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@as-us.falkag[1].txt -> TrackingCookie.Falkag : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@server.iad.liveperson[2].txt -> TrackingCookie.Liveperson : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@stat.onestat[2].txt -> TrackingCookie.Onestat : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@ads.pointroll[1].txt -> TrackingCookie.Pointroll : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@qksrv[2].txt -> TrackingCookie.Qksrv : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@questionmarket[1].txt -> TrackingCookie.Questionmarket : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@anad.tacoda[2].txt -> TrackingCookie.Tacoda : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@anat.tacoda[1].txt -> TrackingCookie.Tacoda : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@tacoda[2].txt -> TrackingCookie.Tacoda : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@trafficmp[2].txt -> TrackingCookie.Trafficmp : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@tribalfusion[2].txt -> TrackingCookie.Tribalfusion : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@ad.yieldmanager[1].txt -> TrackingCookie.Yieldmanager : Cleaned with backup (quarantined).
C:\Documents and Settings\Administrator\Cookies\administrator@zedo[1].txt -> TrackingCookie.Zedo : Cleaned with backup (quarantined).


::Report end

The only things that ewido found and removed were cookies.

What is the exact message your anti-virus is giving you?