PCTech Forums

Posted: **Thu Nov 25, 2004 8:54 pm**

Hi please can you help me when i go to shut down windows it says logging off and savin settings but then the screen goes blank and the computer restarts please will you tell me how to stop this and make windows shut down

Posted: **Thu Nov 25, 2004 10:46 pm**

Here are some links that should help. :wink:

Posted: **Fri Nov 26, 2004 9:12 pm**

Posted: **Fri Nov 26, 2004 10:03 pm**

Basically the Microsoft article told you to go to:

Star Button > Control Panel > System > Advanced Tab >
Startup and Recovery section > Settings Button >
Uncheck the Automatically Restart check box
and check the Write an event to the system log box

Now when you see the BSOD write down the error code and post it back here
This way we can trace down this error that is causing the restart.

Posted: **Sat Nov 27, 2004 2:32 pm**

no no no my pc is working fine the problem is that i click shutdown and it does all the stuff it is ment to do but then it restarts and i want to no y and how to fix it nuffing comes up it just restarts

Posted: **Sat Nov 27, 2004 3:31 pm**

Posted: **Sat Nov 27, 2004 3:35 pm**

Posted: **Sat Nov 27, 2004 7:09 pm**

Posted: **Sat Nov 27, 2004 7:42 pm**

Posted: **Sat Nov 27, 2004 9:07 pm**

No i havent had cd creator installed and on my load there is an error it says Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 27/11/2004
Time: 01:56:09
User: N/A
Computer: GERMAN
Description:
Hanging application dxdiag.exe, version 5.1.2600.0, hang module CRYPT32.dll, version 5.131.2600.1123, hang address 0x0006c0bb.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 64 78 64 69 61 67 dxdiag
0018: 2e 65 78 65 20 35 2e 31 .exe 5.1
0020: 2e 32 36 30 30 2e 30 20 .2600.0
0028: 69 6e 20 43 52 59 50 54 in CRYPT
0030: 33 32 2e 64 6c 6c 20 35 32.dll 5
0038: 2e 31 33 31 2e 32 36 30 .131.260
0040: 30 2e 31 31 32 33 20 61 0.1123 a
0048: 74 20 6f 66 66 73 65 74 t offset
0050: 20 30 30 30 36 63 30 62 0006c0b
0058: 62 b

is that any help

Posted: **Sat Nov 27, 2004 9:59 pm**

The dxdiag.exe is the DirectX Diagnostic Tool
what version of Direct X are you running?

Posted: **Sat Nov 27, 2004 10:03 pm**

Direct X 8.1 its the newest one i can get for my graphics card it doesnt take direct x 9 because the graphics card is to old

Posted: **Sun Nov 28, 2004 1:34 am**

Have you tried to go into your BIOS and make sure its set to allow the OS to turn off the PC?

Posted: **Sun Nov 28, 2004 1:42 am**

no how do i do that??????

Posted: **Sun Nov 28, 2004 1:49 am**

This is a task for those not faint of heart. If you dont know how to get into your BIOS, perhaps its best to leave this as it is.

PCTech Forums

Why Is Windows Not Shuttin Down???

Why Is Windows Not Shuttin Down???