....
Going to TrendMicro like
Geekgirl suggested is a good start...
If that Scan doesn't detect it...get them to run HijackThis ver. 1.98.2 using the link in my signature below this post.
Get them to
Create a permanent folder
EG----
Open MyDocuments----Right click an empty spot and select
NEW---
Folder----Name the new folder
HJT ---this is where you will want to save Hijackthis too, also, backups will be stored there.
Do a
SCAN----Scan will change to
SAVE LOG----copy and paste the
WHOLE contents of the log here... Don't try and fix anything yet----most entries are harmless and needed.
Cactus