PCTech Forums

Posted: **Tue Aug 10, 2004 2:04 pm**

Hi to all again , I have just clicked on the "Help and Support" icon in the Start folder and recieved a message saying "helpctr.exe" not found!!!
This is really worrying as I use this facility quite a lot!!!
Any ideas anyone???? Thanks as usual Pete :mad:

Posted: **Tue Aug 10, 2004 2:30 pm**

In WinXp? That's a WinMe File.
brad

Posted: **Tue Aug 10, 2004 2:34 pm**

Thats the message I had !!!! I dont know either :idea:

Posted: **Tue Aug 10, 2004 3:03 pm**

Try this from Annoyances.org:

Browse to C:\Windows\Options\{INSTALL or CABS} folder and locate WIN_16.CAB folder, and in it locate a clean copy of the file HELPCTR.EXE and then drag a copy of it to the C:\Windows\PCHealth\HelpCtr\Binaries folder.

brad

Posted: **Tue Aug 10, 2004 3:21 pm**

Hi again , Tried you suggestion and it didn`t work :mad:

, I have to be away from my computer for the next 6 hours so I will get back to this prob later...........Thanks again Pete

Posted: **Tue Aug 10, 2004 5:01 pm**

Try Start / Run / Type sfc /scannow
brad

Posted: **Tue Aug 10, 2004 5:35 pm**

Hi Torquay-Pete

is actually a part of the Windows XP Help system. This application is started when you click Start > Help and Support from the Windows taskbar.
Have you used any Reg cleaner programs recently?
Well you can try to reinstall Help and Support.....

To reinstall Help and Support: Go to C:\Windows\inf\pchealth.inf. Right click and choose install. Have your CD handy.

Note: The folder is hidden by default. Go to Start/Run and type in: control folders. View: Show hidden files and folders and uncheck Hide extensions for known file types.

Hope this helps

Posted: **Tue Aug 10, 2004 6:05 pm**