PCTech Forums

Can someone plz help. I am trouble with a laptop. There are popup winows when it starts up that says... host procees for winows has stoppe working. I know there are viruses on the computer but it won't let me run a virus program... What can I do?

vlshields61,

Run your virus scan from Safe mode:
Restart Windows after you see the BIOS screen and before Windows starts to load.
Start tapping the F8 key. The Windows Advanced Options Menu appears.
Use the Arrow key to ensure that the Safe Mode option is selected.
Press Enter. The computer then begins to start in Safe mode.

If that doesn't resolve your problem then:
Please download HijackThis http://downloads.malwareremoval.com/hijackthis.zip and save it to your desktop.

To extract HijackThis:

1. Right-click your file HijackThis.zip and from the menu select "Extract All".
2. The Extraction Wizard Window will appear, Click "Next".
3. Click Browse and navigate to "C:\" or the "C:\Program Files" and click "Create A New Folder" and call it "HJT" or "HijackThis" or whatever that is easy to remember and then click OK.
4. Click the Extract button.
5. Close the HijackThis.zip dialogue box.

Now double-click on hijackthis.exe and when the window opens, Press the Scan now and save a logfile button and then when it is done, copy and paste the contents of the notepad it opens as a reply to this post.