Explorer has caused an error in MBLOCUSR.DLL

[lexus_digger]

Got this msg, after hitting the "close" button on it, then my screen goes to full black. I have latest Noton Anti-virus guided and behind the firewall most of time, suspect this is due to the spyware, that I have fighted with in the last couple of days. I have SpyRD and ADWare installed and it seems the "V2X" cannot be fixed by them. I am still getting many annoying pop ups ...

Now, this "Explorer" error thing, really drive me crazy .... Without re-format the disk, any help would be appreciated and thanks in advance

Here's my HJK log ...

Logfile of HijackThis v1.98.0
Scan saved at 2:02:08 AM, on 7/01/04
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\RTVSCN95.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\DEFWATCH.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\SYSTEM\LEXBCES.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\IBMTOOLS\APTEZBTN\APTEZBP.EXE
C:\PROGRAM FILES\ADAPTEC\DIRECTCD\DIRECTCD.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\VPTRAY.EXE
C:\WINDOWS\SYSTEM\LXSUPMON.EXE
C:\WINDOWS\SYSTEM\INTERNAT.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\PROGRAM FILES\ADAPTEC\EASY CD CREATOR 4\CREATECD\CREATECD.EXE
C:\PROGRAM FILES\YAHOO!\MESSENGER\YPAGER.EXE
C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER FREE EDITION\PSFREE.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\LAVASOFT\AD-AWARE 6\AD-AWARE.EXE
C:\WINDOWS\WUAUCLT.EXE
C:\PROGRAM FILES\MOZILLA FIREFOX\FIREFOX.EXE
C:\MY DOCUMENTS\DOWNLOAD\TOOLS\SPYKILLER\HIJACKTHIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sina.com.cn/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://hispeed.rogers.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://news.sina.com.cn/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Rogers Hi-Speed Internet
R3 - URLSearchHook: (no name) - {D157330A-9EF3-49F8-9A67-4141AC41ADD4}_ - (no file)
R3 - URLSearchHook: (no name) - {BECD7FB6-D67E-4104-A8AD-0DBC10251438}_ - (no file)
N1 - Netscape 4: user_pref("browser.startup.homepage","http://www.mixsearch.com"); (C:\Program Files\Netscape\Users\default\prefs.js)
O1 - Hosts: 69.20.16.183 auto.search.msn.com
O1 - Hosts: 69.20.16.183 search.netscape.com
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [AEZBProc] c:\ibmtools\aptezbtn\aptezbp.exe
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\ADAPTEC\DIRECTCD\DIRECTCD.EXE
O4 - HKLM\..\Run: [GDRIVE] C:\IBMTOOLS\IBMBOOT\GDRIVE.EXE -N
O4 - HKLM\..\Run: [ACCIBM] C:\IBMTOOLS\Access IBM\bin\AccLaunch.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\NORTON~1\vptray.exe
O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\SYSTEM\LXSUPMON.EXE RUN
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [CreateCD] C:\PROGRA~1\ADAPTEC\EASYCD~1\CREATECD\CREATECD.EXE -r
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\RunServices: [rtvscn95] C:\PROGRA~1\NORTON~1\rtvscn95.exe
O4 - HKLM\..\RunServices: [defwatch] C:\PROGRA~1\NORTON~1\defwatch.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Startup: Pop-Up Stopper Free Edition.lnk = C:\Program Files\Panicware\Pop-Up Stopper Free Edition\PSFree.exe
O9 - Extra button: Short Message - {00000000-0000-0001-0001-596BAEDD1289} - http://sms.3721.com/ie/index.htm (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - (no file)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - (no file)
O14 - IERESET.INF: START_PAGE_URL=http://hispeed.rogers.com
O16 - DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} (SurroundVideoCtrl Object) - http://activex.microsoft.com/activex/co ... SurVid.cab
O16 - DPF: {970C7E08-05A7-11D0-89AA-00A0C9054129} (XWebCtl Object) - http://activex.microsoft.com/activex/co ... x/xweb.ocx
O16 - DPF: {11818680-FCF6-11D0-9808-0800092A4865} (FormFlow Form Control) - https://www.ccr.gov.on.ca/obra/forms/Co ... ormCtl.cab
O16 - DPF: {08F04139-8DFC-11D2-80E9-006008B066EE} (ConfigChkr Class) - https://www.applyforproducts.cibc.com/c ... cnfchk.cab
O16 - DPF: {6F7864F9-DB33-11D3-8166-0060B0F885E6} (VSPTA Class) - https://www.applyforproducts.cibc.com/c ... vspta3.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200 ... taller.exe
O16 - DPF: {A2C271DF-91C3-11D5-9FA6-860301900128} (PPlayerX Control) - http://ad4.sina.com.cn/ads/test/av/pplayer.cab
O16 - DPF: {62CEC9E0-3811-4C36-A94E-4F7565DCD23F} (DDSC Class) - http://gemssharepoint2.ntu.edu.sg/igems ... msddsc.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yahoo.c ... mplete.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = ibm.com
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 9.23.138.62,9.23.94.30
O18 - Filter: text/html - {E2BE01DA-122E-4652-AE4D-F6F6D21AF49A} - C:\WINDOWS\APPLICATION DATA\MICROSOFT\INTERNET EXPLORER\V0.15.DAT
O21 - SSODL: AUHook - {BCBCD383-3E06-11D3-91A9-00C04F68105C} - C:\WINDOWS\SYSTEM\AUHOOK.DLL

[brad]

Turn off System Restore. (Turn it back on after this is repaired and you've rebooted.)
(This would also include the “GoBack” Program if it is installed.)
Close all other open Windows and have HiJackThis Fix:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,HomeOldSP = about:blank
R3 - URLSearchHook: (no name) - {D157330A-9EF3-49F8-9A67-4141AC41ADD4}_ - (no file)
R3 - URLSearchHook: (no name) - {BECD7FB6-D67E-4104-A8AD-0DBC10251438}_ - (no file)
N1 - Netscape 4: user_pref("browser.startup.homepage","http://www.mixsearch.com"); (C:\Program Files\Netscape\Users\default\prefs.js)
O1 - Hosts: 69.20.16.183 auto.search.msn.com
O1 - Hosts: 69.20.16.183 search.netscape.com
O9 - Extra button: Short Message - {00000000-0000-0001-0001-596BAEDD1289} - http://sms.3721.com/ie/index.htm (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - (no file)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - (no file)

Now, empty all your TEMP Folders (WinXp has up to 4 of them) / Temporary Internet Files Folder and then empty your "Recycle Bin" and reboot.

Are you on a Domain on this Computer?
Got any idea about these?
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = ibm.com
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 9.23.138.62,9.23.94.30

brad

[lexus_digger]

Thanks, Brad for your quick response and help.

Regarding your question ... that's my company domains. Sometime I will log onto my company from my cable ISP network.

Done your instructions and also ran ADWARE6.0 afterwards to remove some spywares, but it seems the problem is still there:
While restarting system, as soon as the desktop shown up on the screen, then this small window pops up, with two buttons "Close" and "Debug", this popup is quite often being seen in the MS Win environ.

"Expolrer has caused an error in MBLOCUSR.DLL. Explorer will now close. If you continue to experience problems, try restarting your computer"

If I chose closing it, then my screen goes to black, only Yahoo Messenger shown up there, I am not able to do anything. If I leave it there, then the system is usual.


Here's another annoying thing, not sure whether you could help me out?

I am using AdWare6.0/SpyBot/SpywareBlaster, but there are always sth cannot be removed. And the OS always load one unkown setup to configure the windows while every restart the windows, shown as
"Please wait, while setup updates your configuration files, This may take a few minutes ... Completed updating the files, Continuing to load the windows"

I tried the regedit thing, and try to find this unkown startup installer, but no sucess.

The Hijack log and Adware logs are pasted here ... there many popups, including look2me. the only one found by AdWare6.0 is the VX2, which seems AdWare cannot do anything about this.

1) AdWare6.0
Started registry scan
¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯

VX2 Object recognized!
Type : RegKey
Data :
Rootkey : HKEY_CLASSES_ROOT
Object : CLSID\{DDFFA75A-E81D-4454-89FC-B9FD0631E726}

2) HJK
Logfile of HijackThis v1.98.0
Scan saved at 10:48:06 AM, on 7/01/04
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\SSDPSRV.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\RTVSCN95.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\DEFWATCH.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\RUNDLL32.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\IBMTOOLS\APTEZBTN\APTEZBP.EXE
C:\PROGRAM FILES\ADAPTEC\DIRECTCD\DIRECTCD.EXE
C:\WINDOWS\LOADQM.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\VPTRAY.EXE
C:\WINDOWS\SYSTEM\LXSUPMON.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\PROGRAM FILES\ADAPTEC\EASY CD CREATOR 4\CREATECD\CREATECD.EXE
C:\PROGRAM FILES\PANICWARE\POP-UP STOPPER FREE EDITION\PSFREE.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\INTERNAT.EXE
C:\WINDOWS\SYSTEM\LEXBCES.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\PROGRAM FILES\YAHOO!\MESSENGER\YMSGR_TRAY.EXE
C:\PROGRAM FILES\MOZILLA FIREFOX\FIREFOX.EXE
C:\WINDOWS\WUAUCLT.EXE
C:\MY DOCUMENTS\DOWNLOAD\TOOLS\SPYKILLER\HIJACKTHIS\HIJACKTHIS.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sina.com.cn/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://hispeed.rogers.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://news.sina.com.cn/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Rogers Hi-Speed Internet
N1 - Netscape 4: user_pref("browser.startup.homepage", "http://home.netscape.com/"); (C:\Program Files\Netscape\Users\default\prefs.js)
O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [AEZBProc] c:\ibmtools\aptezbtn\aptezbp.exe
O4 - HKLM\..\Run: [Adaptec DirectCD] C:\PROGRA~1\ADAPTEC\DIRECTCD\DIRECTCD.EXE
O4 - HKLM\..\Run: [GDRIVE] C:\IBMTOOLS\IBMBOOT\GDRIVE.EXE -N
O4 - HKLM\..\Run: [ACCIBM] C:\IBMTOOLS\Access IBM\bin\AccLaunch.exe
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\NORTON~1\vptray.exe
O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\SYSTEM\LXSUPMON.EXE RUN
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [CreateCD] C:\PROGRA~1\ADAPTEC\EASYCD~1\CREATECD\CREATECD.EXE -r
O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\RunServices: [rtvscn95] C:\PROGRA~1\NORTON~1\rtvscn95.exe
O4 - HKLM\..\RunServices: [defwatch] C:\PROGRA~1\NORTON~1\defwatch.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Startup: Pop-Up Stopper Free Edition.lnk = C:\Program Files\Panicware\Pop-Up Stopper Free Edition\PSFree.exe
O14 - IERESET.INF: START_PAGE_URL=http://hispeed.rogers.com
O16 - DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} (SurroundVideoCtrl Object) - http://activex.microsoft.com/activex/co ... SurVid.cab
O16 - DPF: {970C7E08-05A7-11D0-89AA-00A0C9054129} (XWebCtl Object) - http://activex.microsoft.com/activex/co ... x/xweb.ocx
O16 - DPF: {11818680-FCF6-11D0-9808-0800092A4865} (FormFlow Form Control) - https://www.ccr.gov.on.ca/obra/forms/Co ... ormCtl.cab
O16 - DPF: {08F04139-8DFC-11D2-80E9-006008B066EE} (ConfigChkr Class) - https://www.applyforproducts.cibc.com/c ... cnfchk.cab
O16 - DPF: {6F7864F9-DB33-11D3-8166-0060B0F885E6} (VSPTA Class) - https://www.applyforproducts.cibc.com/c ... vspta3.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/200 ... taller.exe
O16 - DPF: {A2C271DF-91C3-11D5-9FA6-860301900128} (PPlayerX Control) - http://ad4.sina.com.cn/ads/test/av/pplayer.cab
O16 - DPF: {62CEC9E0-3811-4C36-A94E-4F7565DCD23F} (DDSC Class) - http://gemssharepoint2.ntu.edu.sg/igems ... msddsc.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yahoo.c ... mplete.cab
O17 - HKLM\System\CCS\Services\VxD\MSTCP: Domain = ibm.com
O17 - HKLM\System\CCS\Services\VxD\MSTCP: NameServer = 9.23.138.62,9.23.94.30
O18 - Filter: text/html - {E2BE01DA-122E-4652-AE4D-F6F6D21AF49A} - C:\WINDOWS\APPLICATION DATA\MICROSOFT\INTERNET EXPLORER\V0.15.DAT
O21 - SSODL: AUHook - {BCBCD383-3E06-11D3-91A9-00C04F68105C} - C:\WINDOWS\SYSTEM\AUHOOK.DLL

[brad]

This: CLSID\{DDFFA75A-E81D-4454-89FC-B9FD0631E726} is left-over from another Trojan/Hijacker.
Try the "Manual Removal" from Pest Patrol
brad