PCTech Forums

To all Customers
Please fill out this Computer Problem Report Form, one of our trained technicians will be with you eventually



1. Describe your problem:
____________________________________________________________
____________________________________________________________
2. Now, describe the problem accurately:
____________________________________________________________
____________________________________________________________
3. Speculate wildly about the cause of the problem:
____________________________________________________________
____________________________________________________________
4. Problem Severity:
A. Minor__
B. Minor__
C. Minor__
D. Trivial__

5. Nature of the problem:
A. Locked Up__
B. Frozen__
C. Hung__
D. Strange Smell__

6. Is your computer plugged in? Yes__ No__

7. Is it turned on? Yes__ No__

8. Have you tried to fix it yourself? Yes__ No__

9. Have you made it worse? Yes__

10. Have you had a friend who knows all about computers that can try fix it
for you? Yes__ No__

11. Did they make it even worse? Yes__

12. Have you read the manual? Yes__ No__

13. Are you sure you've read the manual? Maybe__ No__

14. Are you absolutely certain you've read the manual? No__

15. If you read the manual, do you think you understood it? Yes__ No__

16. If Yes, then explain why you can't fix the problem yourself.
__________________________________________________________
__________________________________________________________
17. What were you doing with your computer at the time the problem occurred?
__________________________________________________________
__________________________________________________________
l8. If you answered nothing, then explain why you were logged in?
__________________________________________________________
__________________________________________________________
l9. Are you sure you aren't imagining the problem? Yes__ No__

20. Does the clock on your home VCR blink 12:00? Yes__ What's a VCR?__

21. Do you have a copy of PCs for Dummies? Yes__ No__

22. Do you have any independent witnesses to the problem? Yes__ No__

23. Do you have any electronics products that DO work? Yes__ No__

24. Is there anyone else you could blame this problem on? Yes__ No__

25. Have you given the machine a good whack on the top? Yes__ No__

26. Is the machine on fire? Yes__ Not Yet__

27. Can you do something else instead of bothering me? Yes__

amazing. i liked

"speculate wildly about the cause of the problem"

I get alot of that at the help desk at the college dorm i work in.