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MS Office Assistant - 2000 & 2003

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MS Office Assistant - 2000 & 2003

Postby patkim » Fri Dec 15, 2006 1:11 pm

MS office has a feature of displaying Office Assistant on screen for quick help.

In my work PC at office, while the MS Office was retained, the MS Outlook was upgraded to 2003. Now I have a problem starting Office Assistant with office 2000 Documents.

Sometime it works / sometimes it gives this error. It gives that error of ‘Assistant Could Not be started, please repair office’. Even re-install / repair did not help.

I have no clue how to resolve this..
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Postby Gecko » Fri Dec 15, 2006 1:38 pm

Hi patkim,

Is it MS outlook or MS outlook express that was upgraded?
What version of MS office are you running?
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Postby patkim » Fri Dec 15, 2006 5:59 pm

It's MS Outlook and not Outlook Express.
From MS Office 2000 only Outlook 2000 was upgraded to 2003. Thus all other applications like word, execl etc are still MS Office 2000.

I think it to be some conflict between Office 2000 & 2003. May be something related to paths / links somewhere, as even the reinstall / repair did not work.
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Postby Gecko » Sat Dec 16, 2006 8:47 pm

patkim,

I really cannot find any information about your intermittent problem.

But with a little investigation I found that the Office Assistant is actually this file:
C:\WINDOWS\msagent\Agentsvr.exe

Now I'm running Office XP so it could be different but I doubt it.
If you can't find the file in that location just do a search for the file Agentsvr.exe

Make a short cut to this file and start it first before you start MS Outlook.
I know its just a paperclip and rubber band fix but it should work.

If it does work I'll write you a bat file that will start both the Office Assistant and MS Outlook with one click.
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