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startup issue

PostPosted: Tue Aug 09, 2016 5:00 am
by dollhobbs
when I start my pc it shows the bios info and below the HDD info screen, then changes to the blue windows 10 logo. it then shuts down, no bsod no error messages, just straight power off. If I then hit power button again it starts up normally with no problems. It does this everytime with out exception. I have run Malwarebytes and Avast( I know it's not the best but moneys an issue. Niether has shown any kind of infection. I am going to try a repair and see what happens after I see what kind of answers I get here.

Thanks for the help ahead of time :-). Doug

Re: startup issue

PostPosted: Thu Aug 11, 2016 2:56 pm
by Gecko
Try booting into safe mode, if the problem still existed then it's most likely hardware, if it boots to the desktop it's software related.

Re: startup issue

PostPosted: Wed Oct 26, 2016 3:20 pm
Check if your computer is having the overheated issue as well.

Clean the heatsink and replace the thermal paste.

Hope this helps.
Tech support manager